SHIPPING TERMS AND CONDITIONS
We charge our customers “Actual Shipping Costs”. We DO
NOT add handling charges. The cost of shipping your order is dependent upon the
size and weight of the item(s) and the distance the order is shipping.All orders are processed, packed and shipped as soon as
possible. Most orders received by 12:00 pm (EST) will ship the same day. Great
pride is taken in pulling, packing and shipping your orders. We recognize the
importance of your orders arriving at your door in a timely fashion and in
great shape.Once your order is shipped you will receive an email
containing a tracking# for your order. You can check your order status/history
by log in to your account.Most small orders (under 3 lbs) will ship USPS. Most
orders over 3 lbs. will ship UPS Ground Service or Fed EX. UPS will not deliver
to PO Box Address. Contact us if you need your order to ship to a Box#.Overnight Express Mail service is available. Contact us
for rates and service options.
SHIPMENTS: Most orders are shipped within 24 hours of purchase. The
arrival time of your order is dependent on the country you live in as well as
the shipping service used. It is the buyer’s responsibility to know their own
country’s rules and laws regarding any item purchased as we cannot keep up with
the ever changing laws and regulations throughout the world. We cannot and will
not guarantee against customs seizure of any products. The buyer will be
responsible for any taxes and tariffs that may be involved.
PACKAGES: In the event your package is returned to us as unclaimed,
refused, undeliverable as addressed, attempted not known, etc. by the post
office, you will be responsible for us to reship your package. If you wish to
cancel your order due to this occurrence, you will only be refunded for the
cost of the purchase price as we do not reimburse shipping charges.
DAMAGED GOODS: In
the event that your order arrives damaged during the shipping process, please
contact the shipping company (Fed Ex, UPS) immediately to file a claim. It is
important that you keep the box the items were shipped in because they may send
a representative to review the claim. If the shipping company is unable to
process the claim, please contact us to inform us of the situation and we will
do our best to assist you with the claim. We will be unable to help you if you
have not already placed a claim with the shipping company. Once the claim is
settled by the shipping service we can replace your damaged item according to
the outcome of the claim.
STUN GUNS: Stun guns CANNOT be shipped to the following states:
- New York
- New Jersey
- Rhode Island
AIRSOFT GUNS: You
MUST be 18 years of age or older to purchase Airsoft guns. A permanent
blaze orange marking at the front end of all Airsoft products is a federal
requirement for product distinction, and all of our products comply with this
law. Any modification to this orange marking is against the law.
By purchasing any item from us, the buyer expressly warrants that he/she is in
compliance with all applicable Federal, State, and Local laws and regulations
regarding the purchase, ownership, and use of the item. It shall be the
buyer's responsibility to comply with all Federal, State and Local laws
governing the sales of any items listed, illustrated or sold. The buyer
expressly agrees to indemnify and holds us harmless for all claims resulting
directly or indirectly from the purchase, ownership, or use of the item in
violation of applicable Federal, State and Local laws or regulation.
Grab Some Fun stands behind the products we sell. If you are not
happy with your purchase or received a defective item please contact us
immediately to inform us of the problem. Defective items must be sent back to
us within 30 days of receiving your order.
RETURNING A NEW UNOPENED PRODUCT
We allow customers to return any item within 60 days of purchase
that is new, still in the box, and never been opened, but in most cases the
customer will be charged a 15% restocking fee and will be required to pay
all shipping fees.
The product must be unopened and in its original sealed package. The
customer must inform us of the return and obtain a return authorization number
(RA#). There will be no refund for items returned without an RA#. The refund
will be credited to the customer within 7 days of receipt of the returned
goods. The payment will be refunded by the same payment method that was used at
the time of purchase. Unfortunately we cannot return the original and return
shipping charges. If free shipping was offered for your order the actual
shipping cost incurred to us by the shipping service will be deducted from your
RETURNING AN OPENED PRODUCT
If you are not satisfied with a product you
purchased and have already opened it and or used it you may return it within 30
days of purchase. Please understand there will be a 15% processing / restocking
fee as long as it is in new, working, restockable condition.
All returns must have all the original
parts, accessories, and packaging, this is very important to ensure your return
gets processed without problems. Claims will not be processed on returns that
have been misused, abused, altered, dropped or worked on.
RETURNING A DEFECTIVE PRODUCT
We offer a 30 day warranty on all products we sell. All products
are guaranteed to arrive intact and in proper working condition. If you
feel you have received a defective item please first contact our support at
423-391-0121. We may be able to trouble shoot and resolve the issue over the
phone and avoid a costly and time consuming return. If the product is still
deemed to be defective after troubleshooting has failed to resolve the issue,
you may send the item back to us within 30 days of purchase for repair or
replacement. Depending on the severity of the issue our technician will
diagnose and repair the product. If we are unable to repair the item a new
replacement will be shipped to you at no cost.
We will not process returns that have
been misused, abused, altered, dropped or worked on.
Any attempts to repair
the item yourself before contacting customer support will void any warranty.
What voids the warranty:
Using cheap, inferior grade BBs (.12g BBs type) in an AEG will not only provide
inadequate performance and problems it will void the warranty as well.
Attempting to work on a defective item before contacting customer support voids any
warranties. If you have a problem with an item contact support first before
trying to work on it.
Misused, abused, altered or dropped items will not be covered under the warranty. The
warranty covers items that have been used under normal operating conditions
What’s not covered under the warranty:
External parts on AEGs are not covered under the warranty unless they
were defective out-of-the-box. You must contact customer support immediately
upon receiving your AEG if there are any issues with the external parts.
Rechargeable Batteries are not covered since they can be easily
overcharged and ruined.